At Kumikla, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below.
1. ORDER CANCELLATIONS AND CHANGES
You may request to cancel or make changes to your order within 24 hours of placing it.
To cancel or make changes, contact us immediately at:
– Email: [email protected]
– Phone: +1 (209) 393-3439
After this period, we cannot guarantee changes or cancellation.
2. RETURNS AND REFUNDS POLICY
To make this process as smooth as possible, we have outlined the specific conditions that make an item eligible for a return or a refund. Please read these sections first to determine if your item qualifies.
2.1.ACCEPTED CONDITIONS FOR RETURNS AND REFUNDS
We accept returns and issue refunds for items for the following reasons:
– Manufacturing Defects: If your item has a defect from the manufacturer.
– Damaged during Shipping: If the item was damaged while in transit to you.
– Incorrect Items: If you received the wrong item, or if something is missing from your order.
– Significant Difference from Description: If the item’s color or style is significantly different from its product images on our website.
Notes:
All items must be in their original condition, unused and unwashed, with all tags and original packaging attached.
Before a refund or a return request is accepted, please send us the photos or videos showing any problems with the item.
2.2.NON-ELIGIBALE FOR RETURNS & REFUNDS
We are unable to accept returns or process refunds for the following:
– Change of Mind: We do not accept the return or refund if you simply change your mind about a purchase.
– Altered Items: Items that have been used, washed, or altered in any way.
– Unauthorized Returns: Any item returned without prior authorization from our customer support team.
– Customer-Caused Damage: Items that are damaged due to misuse or improper care are not eligible for a refund or a return.
– No Proof: We reserve the right to refuse a refund if you do not provide clear photos or videos of the defect or incorrect item.
2.3.TIMEFRAME
To begin a return/ refund, please contact our Customer Support Team at [email protected] for authorization. All returns/refunds must be requested within 30 days of receiving your order
2.4.RETURNS SHIPPING COSTS
– Customers are responsible for return shipping costs unless the return is due to a defect or our error.
– We recommend using a trackable shipping service to ensure safe delivery.
2.5. DETAILED RETURNS PROCESS
Step 1: Initiate A Return Request
– Contact us at [email protected] with the subject line “Return Request – Order #[Your Order Number].”
– Include your full name and email address used for the original order.
Step 2: Provide Returns Details
– State the reason for the return (defective, wrong size, damaged, etc.).
– Attach photos or videos.
Step 3: Await Returns Authorization
– Our team will review your request within 24 hours.
– After approval, we will provide detailed return instructions via email.
Step 4: Prepare and Ship Items
– Return Address: 12995 Seneca Rd, Victorville, CA 92392, United States
– Receiver: Kumikla
– Phone number: +1 (209) 393-3439
Step 5: Tracking and Confirmation
– Email us the tracking number at [email protected].
– We will confirm receipt and begin processing within 1-2 business days.
We want you to be completely satisfied with your purchase. If you need a refund, please read these guidelines.
2.6.REFUNDS PROCESS
Step 1: Order Review
– Contact us at [email protected] with the subject line “Refund Request – Order #[Your Order Number]
– Once we receive and inspect your returned item(s), we will review the order details.
– We will notify you of the approval or rejection of your refund within 1-2 business days.
– Notification will be sent to your original email address.
Step 2: Refund Processing
– If approved, the refund will be processed to you within 3-7 business days.
– You will receive an email confirmation once the refund has been initiated.
– Refund amount includes original purchase price and applicable taxes.
Step 3: Bank/Card Processing
– Your bank or card issuer requires additional 3-5 business days to process the refund.
2.6.REFUNDS TIME
– Your bank or card issuer may take additional time to process the refund beyond our estimated timeframe.
– Total Expected Time: 7-14 business days from when we receive your return.
– Contact your bank directly if the refund doesn’t appear within the expected timeframe.
2.7. SOME NOTES ABOUT REFUNDS
– Original shipping fees are non-refundable.
– Unauthorized returns will not be refunded.
3. EXCHANGES
3.1.TIME FRAME:
– An exchange request is only accepted if it is made within 30 days after the delivery date.
3.2.ACCEPTED REASONS FOR EXCHANGES:
– Items must be unworn, unwashed, and in original condition with all tags and packaging still on them.
– Defective or damaged items due to shipping
– Manufacturing defective items
– Wrong size
Note:
The exchange terms specified on the product page may differ for specific product categories.
3.3.The Exchange’s Shipping Fee
– If the exchange is due to our error (e.g., a defective or incorrect item), the cost of the exchange will be paid.
– If you decide to exchange an item because you ordered the wrong one or changed your mind, you are responsible for the return shipping costs.
3.4.EXCHANGE PROCESS
Step 1: Review Exchange Request
– Email us at [email protected] with the subject line: “Exchange Request – Order #[Your Order Number].”
– Include your full name and contact information used for the original order
Step 2: Provide Exchange Details
– State the reason for exchange.
Step 3: Await Exchange Authorization
– We will confirm availability of your desired replacement item.
– Once approved, we will provide detailed instructions for exchanging the original item.
Step 4: Return and Replacement Processing
– Upon receiving and inspecting the returned item, we will ship the replacement to you.
– Processing follows our standard fulfillment schedule. (1-2 business days)
– You’ll receive shipping confirmation with tracking details via email.
4. CONTACT US
For any questions about returns, refunds, or exchanges, please reach out to our Support Team:
– Email: [email protected]
– Phone: +1 (209) 393-3439
– Address: 12995 Seneca Rd, Victorville, CA 92392, United States